Practice Charter

Confidentiality

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes essential that medical information about you is shared between members of the team.

Comments & Complaints

The doctors and staff would always welcome comments from patients about the services provided.

For complaints and comments please contact our practice manager. The Patient Advice and Liaison Service (PALS) can also help with complaints. Tel: 020 7943 1335 or 020 7377 7495.

Zero Tolerance

We strongly support the NHS policy on Zero tolerance. Anyone attending the surgery who abuses the GP's staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

Freedom Of Information

The Freedom of Information Act 200 obliges the practice to produce a publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.